Terms & Conditions

1. These Conditions apply to all transactions between Albion Windows Ltd ('the Company') and the customer. All quotations provided, orders accepted, and contracts made between the Company and customer are subject to these conditions. This document constitutes the whole agreement between the parties. Notwithstanding all provisions contained within, the terms and conditions between the Company and the customer may be varied by a Director of the Company in writing.

2. All prices quoted and invoiced by the Company are inclusive of the prevailing rate of VAT.

3. The Company reserves the right to request a deposit, which is non-refundable and nontransferrable,

from the customer before an order will be accepted. In this instance, the

deposit will be subtracted from the quoted total, meaning the remaining balance will be payable before dispatch or collection. The deposit is not considered payment for part of the job, therefore, no element of the job will be released until full payment has been made.

4. Unless otherwise agreed by the Company in writing, payment for all goods shall be made in full, with no deductions, via bank transfer or credit/debit card. Payment is due before goods are collected or dispatched, or on the date of manufacture whichever is the earliest. If the customer fails to pay for all goods in full, the Company shall suspend all future jobs until such time as any outstanding payments are completed. If the customer defers delivery or collection of any goods, payment remains due on the original dispatch or delivery date, and the Company is not liable for any damages or breakages occurring after the original dispatch or delivery date, even if the goods are stored on the Company's premises. In the eventuality of a job being completed in a number of instalments, the customer shall pay the Company for the job in full before and items are delivered or collected.

5. The Company retains all rights over goods until they have been paid for in full by the customer. The customer shall permit the Company, or its agents, access to re-possess goods that have not been paid for. Until ownership has been transferred to the customer by full payment of the Company's invoice(s), the customer shall ensure that the Company's goods are stored separately within the customer's premises and are easily identified so that the Company's ownership can be easily ascertained.

6. All goods collected become the customer's risk at the point of dispatch and the Company shall not be held liable for any damage reported after this point. If the goods are delivered to the customer on third party transport, risk will pass to the customer at point of dispatch from the Company's premises, whether or not the Company arranges transport on the customer's behalf. All goods delivered by the Company's vehicles will become the customer's risk as soon as they are off-loaded at the customer's premises. All goods must be checked off by the customer and any issues written on to the delivery note at the point of delivery. The Company shall not be liable for any damage or shortage reported after delivery if nothing is raised and written on to the driver's delivery note.

7. Cancellation of customer's orders will only be agreed by the Company on the condition that any costs and expenses incurred by the Company up to the time of the cancellation shall be paid by the customer on demand by the Company.

8. The Company shall not be liable for any loss, cost, damage, or expense whatsoever arising from the manufacture or delivery of the goods being delayed or impacted by any act of god, fire, flood, machinery breakdown, strike, accident, non-delivery of goods by the Company's suppliers, or any other cause or incident beyond the control of the Company. The Company shall not in any event be liable for any consequential loss or damage to the customer whatsoever.

9. The customer shall have no claim for shortages or defects, which are apparent upon inspection of the goods, unless the customer notifies the Company in writing within 2 working days of dispatch or delivery. In the event that the customer alleges that goods supplied by the Company are defective, the customer must notify the Company in writing and allow the Company opportunity to inspect the goods and investigate the nature of the complaint. If the goods are found to be defective, the Company shall, at its sole discretion, supply a replacement part for the reported defect with a satisfactory alternative, or substitute goods, or refund the customer the cost of the defective goods. If the Company repairs or replaces goods with appropriate alternatives, the customer is bound to accept these goods and the Company shall not be liable for any loss, or expense to the customer, and in no circumstances shall any potential liability to the Company exceed the cost of replacing the defective goods, or the price paid for them by the customer. Complaints made by the customer shall not be grounds for the customer to delay payment for the goods ordered and shall not give rise to any right to set-off.

10. It is the customer's responsibility to establish the suitability of the Company's products for the customer's intended purpose. All information contained within the Company's marketing and technical literature, printed and web site, is provided for guidance only and forms no part of any contract unless confirmed in writing by the Company.

11. Goods manufactured by the Company carry a 12-month manufacturer's warranty incorporating the benefit of the warranty given to the Company by its component suppliers. Supplementing this, the Company provides.

a. UPVC and Aluminium frames -10 years against warping, cracking, and discolouring in line with British Standards

b. Composite Door Slabs - 10 years against warping, splitting

c. Double Glazed Units - 5 Years again failed units defined as condensation between the two panes not cracked and broken units.

d. Hardware such as hinges, handles, letter plates, and locks -12 months against manufacturers defects.

12. The Company's guarantee excludes:

a. Any product failure or site issue resulting from incorrect, or poor, installation

b. Any component or material that have not be regularly maintained

c. Composite door slabs must only be cleaned with warm soapy water. Under no circumstances should any abrasive or solvent based cleaner be used

d. Any product failure resulting from misuse, or accidental damage

e. Any glass breakage after collection, or delivery, during or after installation

f. All items that have not be paid for in full

13. Minor imperfections within glass units, and outside the scope of the GGF standards which are defined as 'any glass defect not apparent in normal daylight, by the naked eye, at a distance of 2.5m will not be considered a defect, shall be treated as a chargeable replacement should the customer request a replacement.

14. Cleaning and regular maintenance is required under the terms of the Company's warranty. Composite doors must only be cleaned with warm soapy water, not solvent cleaner. All hardware should be cleaned and lubricated at least every 6 months.

15. Best endeavours will always be made to provide consistency in colour across different materials, however there will always variations as permitted within British Standards. For example, oak GRP composite slabs differ in colour to the PVC profile, the same RAL colour can be applied to different substrates (PVCU, Aluminium, GRP, Cellular products etc) and there will not be an exact match. Therefore, it is the Customer's responsibility to ensure they are happy with any colour variance that might be visible.

16. Over time, all materials and products are subject to a degree of colour change

17. These Conditions of sale will be governed and construed in accordance with English Law. In the unlikely event of any dispute arising between the Company and customer, the dispute resolution mediation services provided by HAS Resolution (www.has-resolution.co.uk) may be used by either party.

18. Fair Contract Terms: should any part of these Conditions of Sale be found to be
unenforceable, then all remaining parts stand.